I tried to re-submit the sitemap
Excluded the files in WP rocket
Flushed the Cache in wordpress
Purged WP rocket cache
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
May I know the email address to whom temporary login needs to be granted and also the level of access required.
Hello,
You may use this email address to create a user: s******@r***********. An admin-level access would be great for us to deep check your settings.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Updated the link in the ticket (sensitive data box)
Hello,
Thanks for sharing the details.
I flushed the cache of your sitemap and now it’s updated. Please check and confirm.
And in case the issue ever happens again you can flush the cache by following the instructions given in this screencast: https://i.rankmath.com/pipRDp
Hope this helps. Let us know if you need any further assistance.
May I know how do I verify/confirm if the sitemap.xml is updated?
Hello,
Thanks for getting back.
You can confirm that by checking if the latest post/page is included in your sitemap or not.
In your case, it is included. Please check the screenshot that I have attached in the sensitive data section.
Hope this helps. Let us know if you need any further assistance.
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
