new free account-no credits used, still none showing on website dashboard

#737256
Viewing 10 replies - 1 through 10 (of 10 total)
  • RankBot

    3 months ago

    Hello,

    Thank you for reaching out to us regarding the missing Content AI credits on your website dashboard. We apologize for any inconvenience this has caused.

    To resolve this issue, please follow these steps:

    1. Make sure you are logged in to the correct Rank Math account that you used to purchase the Content AI credits.
    2. Visit the Rank Math Account area by going to Rank Math > Account > Website or use this URL: Rank Math Account Area
    3. Check if you can see the correct remaining credits in your account as shown in the screenshot below:
      credits
    4. If the credit count is correct in your account but not reflecting on your website, disconnect and reconnect your Rank Math account by going to WordPress admin area > Rank Math > Dashboard > Help. Here are the screenshots for reference:
      disconnect
      reconnect
    5. After reconnecting your account, refresh the credits by going to Content AI and clicking on the refresh credits button as shown here:
      refresh credits

    Following these steps should help sync the correct credits to your website dashboard. If you encounter any further issues or need additional assistance, please feel free to let us know.

    We appreciate your patience and understanding as we work to resolve this matter for you.

    Sources:
    How to Use Rank Math’s Content AI for SEO » Rank Math
    Content AI – Your Personal AI Assistant by Rank Math

    Deasun O’ruairi

    3 months ago

    Rank Math free

    I’ve done this 2-3 times already; to no effect.
    Its at this point that I see the ‘not valid json’ notice.

    I again deleted plugin – loaded fresh from repository – linked account again, same error ‘ not valid json file’ and no update of credits.
    When i click the refresh sigil thats when I see and get the ‘not valid json file’.
    I disabled caching and tried again, stil same error.

    Ike

    2 months, 4 weeks ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that this issue might have caused.

    Please try removing the site using the Disconnect Button on this page https://rankmath.com/my-account/websites/ in your Rank Math Account.
    https://imgur.com/0jzd6B0

    Once the site is disconnected from the Rank Math account from the above-mentioned URL, please go ahead and follow the steps in this article: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

    Let us know how this goes. Please let us know if you have further questions or concerns.

    Thank you.

    Deasun O’ruairi

    2 months, 3 weeks ago

    Rank Math free

    I’ve done this about 7 times now.
    Disconnected account at wordPress – checked account, no site showing; reconnected account thru WordPress; now Site showing in account with unused credits; when refreshing at WordPress, same error again and no credits to use on site.

    error message = The response is not a valid json response.

    image of error here
    https://quicklocalwebsites.com/invalid-json/

    Deasun O’ruairi

    2 months, 3 weeks ago

    Rank Math free

    so any suggestions? any idea’s?? Why are there no credits on the account showing, when account says there’s credits to use?
    So I go to my site today to find Rankmath has been deleted.
    Was this you???

    Deasun O’ruairi

    2 months, 3 weeks ago

    Rank Math free

    Whart the ACTUSAL hell?

    I goto my site today to ifnd it restored to a 2 day old version without the past 2 days workl

    If this was you guys, there will be helll toay.

    Deasun O’ruairi

    2 months, 3 weeks ago

    Rank Math free

    I solved the site update issue, was not rankmath.

    However – I’m now in the predicament that I cannot add SEWO factors at all to products due to rankmath content ai section blocking all ability to add to the product pages.

    This page shows both the invalid json error for no AI credits and how content ai is now blocking all parts of Rankmath on pWoocommerce product sections.

    https://quicklocalwebsites.com/invalid-json/

    So I need a solution to this, today, or I have no choice but to change to a different SEO plugin.
    I cannot place new products without on-page SEO, and if I cannot do that with Rankmath then I cannot use rankmath.
    Simple as that.
    Let me know in 2/3 hours please.

    Jaideep Asrani

    2 months, 3 weeks ago

    Hello,

    We have fixed the issue on your site, and Content AI is now accessible.

    Please check and let us know if you need our assistance with anything else.

    Deasun O’ruairi

    2 months, 3 weeks ago

    Rank Math free

    Thank You.
    I’ll use for some time today then will close ticket, if all goes well.

    Ike

    2 months, 3 weeks ago

    Hello,

    Sure, let us know how this goes.

    Meanwhile, please don’t hesitate to contact us anytime if you have other questions to assist you further.

    Looking forward to helping you.

    Thank you.

    RankBot

    1 month, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

The ticket ‘new free account-no credits used, still none showing on website dashboard’ is closed to new replies.