New Divi Integration is breaking text fields Version 1.0.63

#196029
  • Resolved Mark Hinds

    2 years, 11 months ago

    Rank Math free

    The new version of Rank Math is creating a bug with text fields when we try to create a new post on our site (https://mnnahro.org/). What happens is we create the post, add in our saved template, go to the text box to add the content for the post, open the text box and add our text in the body field using the visual tab within the text editor. Nothing shows up in the field and the body field shows a message that says there’s been an error and asks us if we want to report it.

    We can add text in the text tab of the body field, but it doesn’t format correctly. We are unable to add text directly to the posts.

    When we deactivate the latest version of Rank Math everything works as expected. It almost appears as if Rank Math is trying to interact with the text in the visual text field box. FYI – The site we’re having this issue with is integrated with Membership Works and The Events Calendar, including the Divi Events Calendar plugin. We are not having this problem on every site we operate that uses Divi and Rank Math.

    Also, it would be nice to have a way to turn off the new Divi integration on the front end. We use Divi on lots of sites and adding the Rank Math button on the front end is going to make things more complicated than they need to be for some of our clients.

Viewing 1 replies (of 1 total)
  • Jeremy

    2 years, 11 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Also, it would be nice to have a way to turn off the new Divi integration on the front end.

    This integration was made from our couple of recent update and disabling it might require a roll-back from the previous version of Rank Math.

    However, our developers are already aware of this, and let’s hope that this option will be included in the future.

    Now, let’s go back to the main problem. You have mentioned the plugin The Events Calendar, could you try disabling this plugin and see if the issue goes away with the rest of the plugin including Rank Math + Divi?

    You may follow this handy troubleshooting guide so your visitors will not be affected: https://rankmath.com/kb/check-plugin-conflicts/

    If the issue does go away after disabling The Events Calendar, you may refer to this temporary fix provided by my colleague in this ticket as we have already addressed this issue. https://support.rankmath.com/ticket/rankmath-divi-builder-issue/?view=all#post-193804

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    2 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘New Divi Integration is breaking text fields Version 1.0.63’ is closed to new replies.