Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
What you have paid for is the Content AI plan but that is different from the PRO subscription. If you would like to instead have the PRO subscription we can refund this one and you can purchase the PRO from here: https://rankmath.com/pricing
Let us know how you want to proceed so we can do the needful.
Thank you.
Hello,
Okay good. I want to buy the Pro subscription package but do not refund me my money but rather do the plus and minus (in form of a Discount code) then tell me the remaining money I should pay for the Pro subscription. Thank you. You can send payment link to my email to pay.
Hello,
Unfortunately, custom links or discount code is not available in our system at the moment. Since they are different products, you would need to purchase the PRO plugin from our page here and refund the other.
Looking forward to helping you.
Since I would like to purchase the Pro Plugin, pls go ahead and refund me the one I paid so that as soon as I get the refund, I will add extra money and purchase the Pro plugin. Thanks. Let me know when it is done.
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
I have subscribed for the Rank Math Pro. Pls, I need someone to log into my admin to instore the Rank Math Pro for me because I don’t want to mess anything up. Big thanks. I have resent my admin log in details to you at ”sensitive data”. Thanks.
Hello,
We’ve checked your website and it looks like you’ve already installed the Rank Math PRO plugin properly on your site alongside the free version of the plugin.
However, we can also see you’re using a lot of plugins in the backdated version which could create conflicts on your website and can become a security threat. So, it is always recommended to use the latest version of plugins on your website.
Hope that helps and please don’t hesitate to let us know if you have any other questions.
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Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
