Need to activate Rank Math on my staging site.

#124412
  • Resolved Crumb Saver
    Rank Math free

    Hello, I am revamping my WordPress website and am unable to get the Rank Math plugin to activate with my account on the staging site. It works fine for my live site. I am on Siteground. I’ve included the URL to my staging site in the Sensitive Data below.

    Thank you,
    Alistair

    P.S. In case it is of relevance, amongst other things I am looking into changing my permalink structure and so want to test out the auto-redirect with Rank Math in the staging environment.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    Thank you for contacting the support, Sorry for the unexpected delays and any inconvenience that might have been caused due to that.

    Please check if you are installing the latest version of Rank Math. Also, can you send us a screenshot or a video screencast of where the error occurred on your end? You may use this handy tool Loom and send us the public link in the Sensitive Data section.

    The Redirection module of Rank Math should work well on staging sites.

    Looking forward to helping you. Thank you

    Thanks for the response, I’ve added the Loom share link to my video cast explaining the issue.

    Hello,

    Thank you for the additional information.

    Could you try to clear your website cache and see if it detects your staging site upon connecting?

    Please also check if this issue is due to a conflicting plugin or theme with Rank Math.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know, and your users won’t be affected by this troubleshooting.

    If it’s still not working after performing the steps above, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    I hope that helps. Thank you, and looking forward to your update.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    I tried clearing the cache (in different browsers), and I verified with the Health Check plugin that even with my theme and all plugins disabled, it still does the same thing and doesn’t pick up my staging site.

    Thank you.

    Hello,

    Thank you for the additional information.

    It seems that it’s picking up your domain that’s why the staging is not showing. However, we successfully connected your staging site to your Rank Math account by doing the steps in the link attached in the sensitive data section.

    Thank you, and please don’t hesitate to contact us if you need further assistance.

    Great, it looks like it worked! Thank you so much. I’ll continue on with my development, and will start a new ticket if I have any other issues. Thanks and Merry Christmas!

    Hello,

    Glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

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