Need help with replacing and Rank Math Pro from my Website - Support

Resolved Gabriella
2 months, 1 week ago

Rank Math free

Hello there,

I hope this message finds you well. I have noticed that the Rank Math Pro plugin (Version 3.0.29) on my website is outdated. Unfortunately, I cannot update it since it was installed by my previous SEO agency.

I came across an article on your website that explains how to replace the existing Pro plugin with a new one. However, I am concerned about losing the existing SEO information stored on the Pro version.

As I am not a developer, I would like to inquire if you provide any support to help me with the replacement process without losing any of the information on my website. Your assistance will help me make an informed decision about subscribing to the Rank Math Pro version.

I look forward to hearing back from you soon.

Kind regards,

Dr. Gabriella

Viewing 2 replies - 1 through 2 (of 2 total)

RankBot
2 months, 1 week ago
Hello,

I apologize for the inconvenience you are facing with the outdated Rank Math Pro plugin on your website. Thank you for reaching out to us for assistance.

To update the Rank Math Pro plugin without losing any existing SEO information, you can follow these steps:
1. Ensure you have the latest version of Rank Math Pro. You can download it from your Rank Math account area.
2. Go to your WordPress Dashboard → Plugins → Add New.
3. Click on Upload Plugin, choose the Rank Math Pro zip file you downloaded, and click Install Now.
4. Activate the updated Rank Math Pro plugin.
By following these steps, you can safely update the Rank Math Pro plugin without losing any SEO information stored on your website.

If you encounter any issues during the process or have any questions, please reply to this ticket, and a human agent from the Rank Math Support team will assist you promptly.

Thank you for considering Rank Math Pro, and we look forward to helping you with the update process.

Best regards,

Sources:
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
How to Upgrade to Rank Math PRO » Rank Math
Why Rank Math Settings Are Not Getting Saved? » Rank Math
What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
Rank Math PRO – Pricing Plans for Businesses & Individuals
Rakibuzzaman Siam
2 months, 1 week ago

Hello,

Thank you for contacting us and bringing your concern to our attention.

You’ll not lose any of your existing settings and optimizations after updating the plugin as they all are saved on your database.

If you’re not able to see the update for the Rank Math PRO plugin, please follow this guideline to manually update the plugin: https://rankmath.com/kb/update-rank-math-manually/

However, it seems like you purchased the plugin with some other email address.

Can you please share the email address which you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?

Looking forward to helping you.

Thank you.

RankBot
1 month, 1 week ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Need help with replacing and Rank Math Pro from my Website’ is closed to new replies.