Não consigo ativar o plugin dentro do WP

  • HI –

    I am trying to use the same ID and password to activate the plugin and I cannot. It tells me that it is not valid. I have not changed anything so can I have this activated so it works

    Thanks

Viewing 10 replies - 1 through 10 (of 10 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    This is a bit odd, could you please reset your account credentials from the link shown below and let us know if the issue persists:
    IMG

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hello.
    I followed the instructions, but the problem persists.
    Within the rankh math installed inside WP it does not activate, does not log in with my data, even exchanging them as I was instructed earlier.

    Hi there,

    This is certainly very odd. Could you please login from an incognito window on your browser and check if the issue will still be reproduced?

    Thank you.

    The problem continues 🙁

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    Temporary Login Without Password

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    WP Security Audit Log

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi there,

    Please share your site URL as well so that we can check this issue for you.

    Thank you.

    Hello,

    Thanks for the patience.

    Unfortunately the username is not correct, please check this and generate some new access so that we can help you further.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

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