My Website Posts SEO Score not Updating (despite all attempts)

#646936
  • Resolved Bukola

    6 months, 3 weeks ago

    Rank Math free

    Hello there,

    Trust your day has been going on well? I recently discovered an issue with my website and whenever I did EDIT my website post for the SEO Score, the SEO Score does not get updated after publishing/updating my posts.

    I have attached a DEMO of the issue via a video recording of the sensitive session.

    P.S:
    I have made all attempts to find out the cause such as disabling plugins one by one, and using another theme instead of my present theme. The issue remains the same. Would appreciate all help that can be rendered
    Thank you

Viewing 9 replies - 1 through 9 (of 9 total)
  • Rakibuzzaman Siam

    6 months, 3 weeks ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    For initial troubleshooting, please check if you are using a Firewall as it may prevent saving the changes. If you are using a Firewall, please whitelist this route:

    /wp-json/rankmath/v1/updateMeta

    For more information on this issue, you can follow this guideline: https://rankmath.com/kb/meta-data-not-saving/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Bukola

    6 months, 3 weeks ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Bukola

    6 months, 3 weeks ago

    Rank Math free

    I have gotten in touch with my hosting provider to whitelist the route in which they have done so. Please check the updated sensitive data to find the new update

    Rakibuzzaman Siam

    6 months, 3 weeks ago

    Hello,

    Can you please confirm if you’re still facing the issue? If so, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    <span style=”text-decoration: underline;”>Please do take a complete backup of your website before sharing the information with us.</span>
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Bukola

    6 months, 3 weeks ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Bukola

    6 months, 3 weeks ago

    Rank Math free

    Hello there,

    The issue still persists and have not been resolved. Please check the Sensitive data to see the Temporary login details

    Rakibuzzaman Siam

    6 months, 3 weeks ago

    Hello,

    We’ve checked your website and found that because of the following rule on your .htaccess file, the Rank Math Rest API was returning a 404 error. 

    # Allow access to /wp-json/rankmath/v1/updateMeta
RewriteEngine On
RewriteCond %{REQUEST_URI} ^/wp-json/rankmath/v1/updateMeta
RewriteRule ^ - [L]

    However, we’ve removed this rule from your .htaccess file and tried to save the focus keyword and we can see it is now working properly. Please check the screencast in the sensitive data section for your reference.

    Hope that helps and please don’t hesitate to let us know if you have any other questions.
     
    Thank you.

    Bukola

    6 months, 3 weeks ago

    Rank Math free

    Thank you. The post is now being updated fine.

    Great

    6 months, 3 weeks ago

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

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