My website is now broken!!

#136729
  • Resolved Will Richards

    3 years, 3 months ago

    Rank Math free

    I have heard good things about rank math, so I have activated my account and connected my website. Now I have a fatal error that means I can’t access my dashboard!!

    I need this problem resolved asap!

    this is the error messaging I am getting:

    Fatal error: Uncaught Error: Class ‘RankMath\Analytics\Data_Fetcher’ not found in /home/customer/www/londondrumsticks.co.uk/public_html/wp-content/plugins/seo-by-rank-math/includes/updates/update-1.0.49.php:23 Stack trace: #0 /home/customer/www/londondrumsticks.co.uk/public_html/wp-content/plugins/seo-by-rank-math/includes/updates/update-1.0.49.php(75): rank_math_1_0_49_enable_new_analytics_module() #1 /home/customer/www/londondrumsticks.co.uk/public_html/wp-content/plugins/seo-by-rank-math/includes/class-updates.php(89): include(‘/home/customer/…’) #2 /home/customer/www/londondrumsticks.co.uk/public_html/wp-content/plugins/seo-by-rank-math/includes/class-updates.php(77): RankMath\Updates->perform_updates() #3 /home/customer/www/londondrumsticks.co.uk/public_html/wp-includes/class-wp-hook.php(287): RankMath\Updates->do_updates(”) #4 /home/customer/www/londondrumsticks.co.uk/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #5 /home/customer/www/londondrumsticks.co.uk/public_html/wp-inc in /home/customer/www/londondrumsticks.co.uk/public_html/wp-content/plugins/seo-by-rank-math/includes/updates/update-1.0.49.php on line 23
    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Learn more about debugging in WordPress.

Viewing 1 replies (of 1 total)
  • Anas

    3 years, 3 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please ensure you are using the latest version of Rank Math:
    https://rankmath.com/changelog/

    Follow this guide to update the plugin manually: https://rankmath.com/kb/update-rank-math-manually/

    If the issue persists please let me know.

    Looking forward to helping you. Thank you.

    RankBot

    3 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘My website is now broken!!’ is closed to new replies.