Hello,
Thanks for getting back.
These are the FTP logins of the website. There are no mistake.
The plugin has been removed, but it caused several damages to my website. For instance the navigation menu have been impacted and is not showing the right menu. And I still experience several errors while using the website like “the theme folder is not fount”…
Hello,
Thanks for contacting us and we regret the inconvenience caused.
I visited your website and I was able to replicate the issue, a 503 error is displayed in the console and the website is in maintenance mode. Please have a look at this screenshot for a quick reference: https://i.rankmath.com/Vrj2Kd
I logged into your server with the FTP logins, and I deactivated Rank Math (by renaming it) and the issue was still there. I also renamed the entire plugins folder but the issue persists.
I noticed that you have a .maintanance file in your website’s root folder, which was causing this issue. Please have a look at this screencast for a quick reference: https://i.rankmath.com/WGBJ7U
I renamed that file and the website loaded but with many errors. Please have a look at this screenshot for a quick reference: https://i.rankmath.com/LeUl4b
I logged into your website’s admin area and found that your theme “Segotec” was causing the errors, as I enabled a default WordPress theme, the errors were gone. Also, your website was very slow and many times it gave the Internal Server Error.
Do note that the above errors were there when Rank Math was deactivated.
Please get in touch with your theme developers regarding the issue, as they would be in a better position to assist you regarding the errors.
Hope this helps.
Thank you.
Hi,
Thank you for your answer.
The website was working very well before I installed your plugin. So I don’t think the problem comes from my theme.
Hello,
Thanks for your reply.
Rank Math does not create any .maintanance files.
However, I visited your website and now your website loads properly. https://i.rankmath.com/e9KFN3
I noticed that Rank Math is not installed on your website. If you feel that Rank Math caused the issues on your website, then we would like to further investigate this issue.
Could you please create a staging website and replicate the issue there and share its logins so that we can perform the troubleshooting there and your live website doesn’t get affected by the troubleshooting?
You may follow this article to create the staging website: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Really looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
