My Thrive Architect page is not registering

#61338
  • Resolved John Tonsbeek
    Rank Math free

    I am new to Rank Math after replacing Yoast with your product.
    I am creating pages in Thrive Architect and Thrive, Theme Builder, but the reporting does not seem to pick on the changes I have made as can be seen in the screencast links above.
    Please advise.
    Cheers,
    john Tonsbeek

Viewing 4 replies - 1 through 4 (of 4 total)
  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    ​​​​​​​

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I haven’t heard back. Please advise.

    Alberto
    Rank Math business

    Hello,

    I have checked the post you were working on in the screenshots but as I show you in the screencast, everything seems fine.

    Could you check it and if you still find the issue, let us know a way to replicate it?

    Looking forward to help you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘My Thrive Architect page is not registering’ is closed to new replies.