My subscription is not visible in my orders

#419363
  • Resolved mylovelyfrenchfarmhouse

    1 year, 9 months ago

    Rank Math free

    Hello,

    I placed an order on February 2 for a pro subscription. However, to date, I cannot perform any action or update because this subscription is not accessible on my site.

    Thank you for your quick consideration. Already 6 months that I paid without results.

Viewing 1 replies (of 1 total)
  • Reinelle

    1 year, 9 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    It seems that you have already marked this issue as already resolved. Could you please confirm?

    Meanwhile, it looks like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    Thank you.

Viewing 1 replies (of 1 total)

You must be logged in to reply to this ticket.