my sitemap isnt ok, i have to load and after it disappears - Support

Resolved hello_ luxuryleather
6 months, 3 weeks ago

Rank Math free

HEY MORNING
PLEASE NOTE MY SITEMAP FROM GOOGLE SEARCH CONSOLE IN THE LAST PERIOD I AM HAVING SOME PROBLEMS
CAUSE IT DESAPPEARS, I HAVE TO RELOAD AND AFTER 3 4 HOURS IT DESAPPEARS AGAIN

TO LOAD IT I SPENT A LOT OF TIMES, IN THE PAST I NEVER ADD THIS PROBLEM
I SPOKE TO MY SERVER SITEGROUND, HE TOLD ME MAYBE PROBLEM IS WITH RANKMATH ( I NEVER ADDED PROBLEMS WITH YOU I AM HONEST ) CAN YOU KINDLY CHECK IT AND SEE OR ADVICE ME WHAT I HAVE TO DO THANKS

my web is leathergoodsmanufacturing.com i am using elementor pro, siteground is my server
please kindly info otherwise i have to cancell rankmath and see if problems still there thansk
lorenzo

Viewing 2 replies - 1 through 2 (of 2 total)

Great
6 months, 3 weeks ago
Hello,

Thank you for contacting Rank Math support and we apologize for the inconvenience.

We just checked your sitemap and we can see that it is working fine without any issues:

Can you confirm what error you see when the sitemap isn’t working? In any case, please try following these steps to make sure the issue does not happen again.
- Reset your WordPress permalinks by going to WordPress Dashboard > Settings > Permalinks and clicking Save Changes without making any changes.
- Regenerate your sitemap by going to Rank Math > Sitemap Settings, changing the Link per Sitemap to 201 or anything else, and then clicking Save Changes. You can change it later, this is just to regenerate your sitemap. You can follow this screencast: https://i.rankmath.com/pipRDp
- Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
  https://rankmath.com/kb/exclude-sitemaps-from-caching/
- To make sure your sitemap gets updated immediately, add the following code to your site:
```
/**
 * Filter if XML sitemap transient cache is enabled.
 *
 * @param boolean $unsigned Enable cache or not, defaults to true
 */
add_filter( 'rank_math/sitemap/enable_caching', '__return_false');
```
  You can learn how to add this code to your website here: https://rankmath.com/kb/wordpress-hooks-actions-filters/
If none of these steps resolve the issue, please let us know and provide us with your WordPress login details and FTP access in the Sensitive Data section so we can take a closer look.

We hope this helps. Please let us know if you have any questions or concerns.
Rakibuzzaman Siam
6 months, 3 weeks ago

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

We’ve checked your sitemap and we can see it is working properly without any issues.

In this case, please try to follow the steps below and see if that works for you:

1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp

2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/

Once done, clear your website cache and resubmit the /sitemap_index.xml in the Search Console.

If the issue still persists, then please share a screenshot of the issue you’re facing on Google Search Console so that we can check this further for you. You can use any image-sharing tool like https://imgur.com/upload to share the screenshot with us.

Let us know how it goes. Looking forward to helping you.

Thank you.

RankBot
5 months, 3 weeks ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘my sitemap isnt ok, i have to load and after it disappears’ is closed to new replies.