Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I’m assuming that this is the website you’re referring to based on your last ticket, and its sitemap is returning an error 404.
If so, please follow these steps to flush and exclude your sitemap file from being cached:
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/xXXhDt
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
I hope that helps and looking forward to your update.
Thank you.
Hey
I did the necessary changes.
Please crosscheck it once.
And is it solved. If it’s not, please let me know what I must do now?
Thank you
Hello,
Thank you for the update.
I’ve checked your sitemap, and it seems to be already working. If it’s still not showing on your end, please also clear your browser’s cache.
You can also validate it using this tool:
https://www.xml-sitemaps.com/validate-xml-sitemap.html
Looking forward to helping you.
Thank you.
Hey. Its working now. Thanks for the help
Hello,
We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hello @Pawel,
As my colleague mentioned in the ticket, your request has been already forwarded to the appropriate department for further investigation of your account. We will reply to you directly.
We really appreciate your kind patience regarding this matter.
Thank you.
