My Rankmath Pro is not up dating

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

Could you please confirm if you are referring to your Rank Math account with a PRO subscription? If so, then it seems like you purchased the plan with some other email address as I noticed in your profile, you are still using the Free plan.

Can you please search and forward a receipt from FastSpring.com so we can locate your account and confirm the purchase?

You can add a screenshot link using this tool in the sensitive data section

It is completely secure, and only our support staff has access to that section.

Once we located your account with the PRO account in it, we can proceed with re-activating the plugin and the updating issue should be resolved.

Looking forward to helping you.

Thank you.