Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Thank you.
Can you please check if my credit card was in fact charged? I can’t tell from my end now. The email that would have been used is either billing@beachtherapy,com, j*****@b***************, j*****@c********* or c******@c*********
In terms of the credit card it would definitely be with the four digits ending 5399
Website I want this for is: https://cbtgym.com
Can you please confirm and then either way, let me know the next steps?
Many kind thanks,
Justin
Hello,
We checked all the email addresses you mentioned and couldn’t find any payment and subscriptions associated with any of them.
If the order was completed correctly you should have received a receipt from FastSpring with the order number as well. Could you please try to locate that and send it back to us so we can locate the payment?
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
