Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Unfortunately, seems like every payment you have made has pending payment status, and we have cancelled each one of them so that you can make fresh purchase. Please try to make the purchase once and let us know if there is any problem.
Looking forward to helping you. Thank you.
Hi,
I have contacted Paypal and China Merchants Bank, the payment is still pending in my account.
Would you please confirm the payment have been cancelled in your side?
Thanks & Best Regards
Hunter
Hello Hunter,
Yes, we can confirm that the payments have been cancelled. Hope that helps.
Thank you!
Hi,
My paypal and China Merchants Bank are still in pending status.
Would you please help me confirm that the payment have been canceled?
I found that I can’t pay the bill by Paypal，but only can pay by credit card.
Now I have succeed to pay pro version by credit card, but the payment which pay by paypal still have 5 times pending payment. So please help me cancel these 5 times payment in Paypal.
Thanks & Best Regards
Hunter
Hello Lam,
We can confirm that 4 PayPal payments have been cancelled and we cannot find credit card payment with last 4 digits from your screenshot, so I guess that one is cancelled as well. Hope that helps.
Thank you!
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
