My PRO subscription is missing

#499504
  • Resolved Saltkin Media

    3 years, 4 months ago

    Rank Math free

    Hello RankMath team,

    My PRO subscription is missing form my dashboard.

    Bellow you will find details from the invoice payed on November 9 with the ID RANKMATH221109-1242-71962B

    ordem ID: RANKMATH221109-1242-71962B
    Data de Criação: novembro 09, 2022
    Pago integralmente: novembro 09, 2022

    Please update my subcription as soon as possible. Thank you

Viewing 1 replies (of 1 total)
  • Mladen

    3 years, 4 months ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    The order reference you’ve mentioned is linked to another account on our site. Could you please open new ticket from that account (probably your PayPal email address)? Please mention this ticket and let us know which email/account you want to use in future, to avoid confusion, and we will merge your accounts.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘My PRO subscription is missing’ is closed to new replies.