Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can also try using other credit cards instead. You can also call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.
I hope that helps. Thank you, and looking forward to your update.
I am in Africa we are not familiar with all these things, it will not be possible to call my bank, our banking systems here are a little old school. I am using a debit card.
Is there not a way that you guys can be more hands-on and assist me? I use this card in making all my online payments, I know it is not safe but where i am no is no other choice.
Hello,
You can contact FastSpring via s******@f*************.
We have little to no control over how the payment gateway processes the payments.
We would request you to please get in touch with them and get the order approved.
Again, we are sorry for the unwanted trouble you are facing.
Looking forward to helping you. Thank you.
What are my to say to them? Also, will I be making the payment to them instead of you guys? Please better explain.
Furthermore, I will like to request if there is a better method of communication which we can use. WE CAN use email.
Hello,
You can tell the issue to FastSpring and see if they have a solution for the issue.
If possible, you can also use a supported payment method/card of your friend/family member to easily make the payment.
FastSpring is our payment provider and all our payments are processed through them.
Sure, you can email us at s******@r***********.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
