Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account? You can add them in the designated sensitive data section
It is completely secure, and only our support staff has access to that section.
Thank you, and looking forward to your update.
Hi Anas,
I have checked all of my emails and spam folders but cannot find a receipt from FastSpring.com.
Is there another solution we can try?
Thank you.
Hello,
Thanks for your reply.
Could you please share the email ID used during the purchase of Rank Math PRO, so that we can check for the subscription?
Looking forward to helping you.
Thank you.
I have tried a few different ones.
It is probably one of the following:
I***@c********************
M******@c********************
m********@g********
M*******@m*********
t*****@g********
Hello,
I’ve forwarded your issue to our accounts department and we will get back to you shortly.
We really appreciate your kind patience regarding this matter.
Thank you.
Hello,
We appreciate your patience.
The purchase was made from m*******@m*********
Please login to that account or reset the password from https://rankmath.com/my-account/
If you would like us to merge the accounts for you – please let us know the email ID you prefer.
We look forward to helping you.
It worked! Thank you very much.
Keep building great products.
Hello,
Glad that everything is sorted now.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
