Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
The filter from the WordPress thread is actually for the admin footer. Could you please confirm, if you are referring to your front-end footer that went missing?
Could you please confirm if you are using a page builder to add your footer?
Kindly share your website URL so we can take a closer at it.
Looking forward to helping you on this one.
I’m not using any page builders at this time. We have had the same theme for about 6 years. When I installed RankMath, the footer disappears from all pages, not just one page. All the footers disappear because it comes from the same theme. To me it looks like this function <?php get_footer(); ?> gets broken somehow. Everything renders until the footer command. Our website is https://www.infradapt.com/. The website is made to only open in the USA so depending on where you are, you wont be able to access it.
Thanks !
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I am setting up a temporary login for you, what email should I use ?
Hello,
You can use the email address s******@r*********** to create the temporary login.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I sent the temporary access link to the sensitive data part. The second you enable rankmath the footers will dissappear. Hopefully we can find a solution.
Thanks,
Hello,
I’ve tried accessing your site, but it seems that your firewall is blocking our access.
If you are using geo-blocking, please temporarily unblock the country Portugal, India, and the Philippines so we can check your site as well.
Looking forward to helping you.
Thank you.
Hi, we have removed the firewall. You can probably access the website now.
Thanks,
Hello,
The footer on your site only works when Yoast is active. It seems like your theme or some other plugin requires Yoast to add the footer to your site. We wanted to check this further but the troubleshooting mode of the Health Check plugin is not working on your site.
Please create a staging site so we can check this further. Here is a guide that can help you create a staging site: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
