Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that you have correctly added the favicon to your website.
The icon should be added as a favicon.ico file and then you must have something like this in the
section of your header.php:
<link rel="shortcut icon" href="https://example.com/favicon.ico" />.
If your theme provides an option to add a favicon, please contact them to see if the favicon is correctly being added per Google’s standards.
Note: After you have done updating your favicon it takes some time for Google to re-crawl your website. Here is the information from Google: https://developers.google.com/search/docs/advanced/appearance/favicon-in-search?hl=en&visit_id=637449270669127660-2893353793&rd=1#:~:text=Google%20will%20look%20for%20and,to%20appear%20in%20search%20results
If the issue persists, let us know and we will help you investigate.
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
