My AI CONTENT credits are blocked

Hello,

Thank you for reaching out to us about the issue you are facing with your AI Content credits.

It seems like you are encountering a “FORBIDDEN” message when trying to refresh your credits on the mectend.com website. This issue might be due to a permissions error or a temporary server issue.

To resolve this urgently, please follow these steps:

1. Make sure you are logged in to the correct account that you used to purchase the Content AI credits.

2. If you are logged in with the correct account, disconnect and reconnect your Rank Math account by going to your WordPress admin area → Rank Math → Dashboard → Help. Here’s a screenshot for reference:
   

3. After reconnecting your Rank Math account, head over to your Content AI settings and refresh the credits again. This action will request the updated credits from our server and display the correct count. Here’s a screenshot showing how to refresh the credits:
   

Following these steps should help resolve the issue with your AI Content credits. If the problem persists, please let us know so we can further assist you.

We appreciate your patience and understanding.

Sources:
How to Restore Missing Content AI Credits » Rank Math

Hello,

Thank you for contacting support.

Looking at the account we can see that you have consumed all the 12,000 credits available in your Content AI subscription for the current month.

Those credits will renew on April 26th for another month and you will get an additional 12,000 credits to use on your websites.

You can see all the details of this information here: https://rankmath.com/my-account/websites/

If you expand the arrow near the credit count you’ll see the consumed credits and the next renewal date.

Don’t hesitate to get in touch if you have any other questions.