My account was false.

#752038
  • Resolved Classic Library
    Rank Math free
    Content AI Starter

    I paid for the Content AI starter with the klavier9300d49ef3ee account, but this was the wrong account. I couldn’t connect to the site. The new account is

    k*********@g******** . Change the AI starter I paid for to be available on this account.

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    Thank you for reaching out to us regarding the issue with your Content AI credits.

    To resolve this, we will need to ensure that the Content AI starter plan you purchased with the klavier9300d49ef3ee account is transferred to your new account k*********@g********.

    To assist you further with this account transfer and credit adjustment, please follow these steps:

    1. Log in to Your Rank Math Account:

      • Please log in to your Rank Math account using the new email address k*********@g******** by visiting Rank Math Account Login.
    2. Contact Support for Account Transfer:

      • As there seems to be a mismatch between the emails on your Rank Math accounts, we will need to transfer the credits to your new account. Please contact our support team by clicking here and provide the necessary details for the account transfer.
    3. Include Invoice Information:

      • When contacting support, remember to include the invoice you received from FastSpring.com in the Sensitive Data section. This will help our team expedite the process for you.

    Our support team will assist you in transferring the Content AI starter plan to your new account so you can access it seamlessly.

    If you need any further assistance or have additional questions, feel free to let us know. Thank you for your understanding and cooperation in this matter.

    Sources:
    How to Restore Missing Content AI Credits » Rank Math

    Classic Library
    Rank Math free
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Classic Library
    Rank Math free
    Content AI Starter

    Hi,
    Please, klavier9300d49ef3ee ,and k*********@g********
    consolidate your account.

    I paid klavier9300d49ef3ee account,
    but klavier933gmai.com account is connected in Rank Math in kiwipicker.com.

    Thanks!

    Hello,

    Thank you so much for getting in touch.

    We have replied to your ticket here. Please refer to our message there.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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