Hello,
Thank you for reaching out to us regarding the issue with your Content AI credits.
To resolve the mismatch between the account you used for purchasing the Content AI starter and the correct account, please follow these steps:
-
Log in to Your Rank Math Account:
- Log in to your Rank Math account using the correct email address: Rank Math Account Login.
- Check if your Content AI credits are visible under the Websites tab.
-
Contact Support for Account Merge:
- If your credits are not visible due to the email mismatch, please contact our support team to merge both accounts or transfer your credits to the correct email connected to your account.
- Make sure to include the invoice you received from FastSpring.com in the Sensitive Data section for faster assistance.
-
Reconnect Rank Math Account:
- Once the accounts are merged or credits transferred, reconnect your Rank Math account in your WordPress dashboard by navigating to WordPress Dashboard → Rank Math SEO → Help.
- Click on Disconnect Account and then Connect Now to ensure the correct account is linked.
By following these steps, your Content AI starter purchase will be available on the correct account (k*********@g********).
If you need any further assistance or encounter any issues during this process, please feel free to let us know.
Thank you for your understanding and cooperation!
Sources:
How to Restore Missing Content AI Credits » Rank Math
I paid for the Content AI starter fee with my klavier9300d49ef3ee account, but it was the wrong account. The site could not be accessed. The real account is
k*********@g******** . Change the AI starter I paid for to be available on this account.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We have transferred your Content AI subscription to the desired account. Please check from your end if everything is in order.
Don’t hesitate to get in touch with us if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
