Multiple aggregate ratings

Hello,

We apologize for the inconvenience you’re experiencing with the multiple aggregate ratings issue on Google Search Console. We appreciate you reaching out to us for assistance.

To address this issue, we recommend using the following code snippet to add the aggregate rating to your product schema:

add_filter('rank_math/snippet/rich_snippet_product_entity', function ($entity) {
    $score = get_post_meta(get_the_ID(), 'users_rating', true); // Replace with your rating post meta.
    $count = get_post_meta(get_the_ID(), 'users_rating_count', true); // Replace with your rating count post meta.
    $entity['aggregateRating'] = array(
        '@type'       => 'aggregateRating',
        'ratingValue' => $score,
        'ratingCount' => $count,
    );
    return $entity;
});

Please ensure that you replace users_rating and users_rating_count with the appropriate post meta fields for your website.

After adding the code snippet, remember to click the Update File button at the bottom of the screen to reflect the changes.

If you have any further questions or need additional assistance, please feel free to reach out to our support team, and we’d be happy to help you at any time.

We hope this information helps you resolve the issue. Thank you for using Rank Math!

Sources:
How to Fix Aggregate Rating Error » Rank Math
Rank Math SEO Filters and Hooks for Developers – Rank Math
How to Make Your Theme Rank Math Compatible » Rank Math

Hello,

Thank you for your patience.

Could you please confirm if you’re using a 3rd party plugin to get the reviews/aggregateRating? If so, please share the name so we can check as well.

You can upload screenshots using this tool and add the link here.

Looking forward to helping you.

Hello,

In this case, you may need to disable the “aggregateRating” rich snippet from Rank Math that automatically pulls up from the WooCommerce native system. You can achieve this by inserting a small piece of code:

add_filter( 'rank_math/snippet/rich_snippet_product_entity', function( $entity ) {
	if($entity['aggregateRating']) {
		unset($entity['aggregateRating']);
		unset($entity['review']);
	}
	return $entity;
});

And here’s how you can add filter/hook to your WordPress site:
https://rankmath.com/kb/wordpress-hooks-actions-filters/

After adding that to your website, you will no longer see the aggregateRating from our plugin being generated on the page, but our Product Schema will still be on the page. The rating is already added by the Judge.me plugin so your products are still validated.

Hope that helps.

Hello,

In this case we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.