Moved: Reply To: Redirection doesn’t work

  • Hello, similar problem with redirect not working, I cannot seem to bring up the ‘Debug Redirections’ window either when I am logged in as Admin. Screenshot of the URL’s in question: redirect url

    Let me know if I need to provide login as you have suggested for ‘Mimmo’ in this thread.

    Many thanks,
    Forest

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello Forest,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Your URL seems to redirect to homepage. I traced the redirection with this tool: http://redirectcheck.com/index.php and it seems to be redirected by WordPress. Have you added any rewrite rues to your htaccess or any other settings that might be causing this redirection

    If not, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hi Michael,

    Apologies I didn’t see a notification of your reply. Please may you let me know the email address to create a temporary login for?

    Hello,

    Please use support@rankmath.com and update the sensitive section.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello, let me know if we need to extend the temporary login for your team to have a look.

    Hello,

    The redirection seems to be automatically handled by WordPress. It’s likely a setting in your htaccess, which is overriding Rank math redirection.The redirection debugger is usually shown for redirection handled within your site by Rank math. You will need to go through your WordPress settings and rewrite rules to check which one is causing this issue.

    Looking forward to helping you. Thank you.

    ​​​​​​

Viewing 6 replies - 1 through 6 (of 6 total)

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