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Hi. I just bought Rank Math credits (RANKMATH230526-8529-72178) and realized after it wasn’t applied to an existing account. Could I request credits be moved to authoritypilot.com so I can apply the credits to our website? Thanks.
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Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We have transferred your purchased AI credits to this account.
Now, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct AI credit count.
You can also check the same from here: https://rankmath.com/my-account/websites/
Also, to avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
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