move credits to another account

#579318
  • Resolved Michael

    11 months ago

    Rank Math free

    Hi. I just bought Rank Math credits (RANKMATH230526-8529-72178) and realized after it wasn’t applied to an existing account. Could I request credits be moved to authoritypilot.com so I can apply the credits to our website? Thanks.

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  • Princess

    11 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We have transferred your purchased AI credits to this account.

    Now, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
    disconnect
    reconnect

    After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct AI credit count.
    refresh credits

    You can also check the same from here: https://rankmath.com/my-account/websites/

    Also, to avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    RankBot

    10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘move credits to another account’ is closed to new replies.