Hello,
Thank you for contacting Rank Math today.
Could you please share a link to the previous thread?
Looking forward to helping you. Thank you.
​​​​​​
Hello,
Thank you for contacting Rank Math today.
Yes I have checked. Could you please give a guide through to replicate the issue so we can look further.
Looking forward to helping you. Thank you.
​​​​​​
yes
I use Schema Type (Software Application)
But the rating is not displayed in my site format
I didn’t have this problem before updating rankmath to version 1.0.36.3
Check out the image at the link below … it belongs torankmath in version 1.0.35.3, this version correctly displays Rating:
https://imgur.com/a/Ep2JlW7
And the following link is for updating rankmath from version 1.0.35.3 onwards (see version 1.0.36.3 below) :
https://imgur.com/a/8y5yg6G
Hi Amir,
Please share a link to the post you have shared a screenshot of so we can check.
OK this is the link:
https:// iarabiya .com/aleabu/ghazw-ghibuba/
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
I have tried to run the Health check and Troubleshooting plugin but I end up with not allowed page. Would you please run and carefully check for a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
I’ve done this before. I didn’t find any conflicts
I’ve sent you general manager access to WordPress so you can log in and do your own reviews
Hello
I am waiting for your response 🙂
Hi,
I am sorry but seems like the new version of Rank Math is conflicting with your other star rating plugin.
As much as we would love to offer customized solution to each and every user we have, it just isn’t possible for a small company like ours with limited resources.
I tried disabling all plugins to confirm the suspicion but your website hangs when I do that.
What’s your solution to this problem !?
I disabled all plugins, but Rank Math didn’t work again
And you can tell which plugin has interfered!ØŸ
Hello,
I was able to reproduce this issue and have logged it. For now, to fix the issue on your site I updated the code in the class-snippet-shortcode.php file.
The ratings are now appearing on your site. Can you please confirm?
Thank you.
Yes, it is obvious, thank you
Do I have a problem with the next update !ØŸ
