Mobile Website Display Loading Issue

#648102
  • Resolved Minvydas Vegele

    6 months, 3 weeks ago

    Rank Math free

    Hello,

    Please assist me relating to this matter.

    On desktop my website works fine. However, when I log onto my website via mobile, something happens. My mobile website doesn’t load properly, it takes for me to click anywhere first for it to appear correctly.

    For example, when i go on the drop down menu, i click on it and it momentarily lags and glitches showing the whole menu then retracting in a split second. Secondly, when I try to access my merch shop web page on mobile at first it doesn’t display any of my products, only after i click anywhere on the page, the products pop up. It has a glitchy effect.

    What is the cause and how can i fix this?

    For your reference, my website homepage is https://allthingsmin.com and the specific page showcasing my issue that has my shop/merchandise is https://allthingsmin.com/merch.

    Please try accessing these web pages via mobile to see what I mean.

    Thank you for your support.

    Kind regards,
    Min

Viewing 1 replies (of 1 total)
  • Great

    6 months, 3 weeks ago

    Hello,

    Thank you for contacting Rank Math support and we apologize for the inconvenience.

    Please try temporarily deactivating the Rank Math plugin to confirm if this issue is indeed coming from Rank Math. If the issue persists without Rank Math, then you’d need to reach out to your web developer or web host to confirm where the issue is coming from. But if your site is working fine without the Rank Math plugin and you have confirmed the issue is coming from the Rank Math plugin, then we’d be happy to help investigate this for you – please follow these steps:

    • Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

    RankBot

    5 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Mobile Website Display Loading Issue’ is closed to new replies.