Mobile Snapshot

  • Resolved smdgfX


    on one of my websites, the mobile snapshot is a little spooky…
    spooky screenshot

    What could be the reason for that?

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  • Hi,

    Thanks for getting in touch with us.

    It seems like your website appears like that on an iPhone 6, the same user-agent we use to check your website’s mobile version. It works fine on iPhone 7 and above.

    You might have to test this independently and see if this is persistent. If so, please contact your theme provider about the same.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.


    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Mobile Snapshot’ is closed to new replies.