missing_uploaddate

#213428
Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Can you please share the affected URL with us so we can further check it on our end?

    We are looking forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thanks for getting back.

    I checked and it seems like some other plugin or your theme is adding the video schema to your post as the schema is not being added by Rank Math. You can use this troubleshooting guide to figure out the plugin that is adding the schema: https://rankmath.com/kb/check-plugin-conflicts/

    If you are not able to figure it out then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Thank you for providing the link.

    It looks like that video schema is not coming from Rank Math. This video schema is generated from somewhere else and this could be your other plugin which is shown in this screenshot: https://i.rankmath.com/ET1ZKc

    Please contact their support as they are in a better position to assist you with the issue.

    Let us know how it goes. We are looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘missing_uploaddate’ is closed to new replies.