Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Can you please share the link to the posts showing the error?
You can add them in the sensitive data section.
Looking forward to helping you.
These are the two links showing the error:
Added in the sensitive data section
Hello,
One way to generate is to use the PRO version to generate the images:
https://rankmath.com/kb/add-video-schema-to-existing-posts/#num-1-3-autogenerate-image-pro
Otherwise, please ensure you have added the featured image to your posts/pages.
You can then test the Schema here:
https://search.google.com/test/rich-results
Looking forward to helping you. Thank you.
So what you’re saying is that I need to update to the pro version to solve the error “missing thumbnail URL?
Hello,
Yes, in Rank Math PRO, you’ll be able to fix all of your posts/pages experiencing this error by using the feature we have mentioned above.
However, this can be fixed while using the free version by adding a working featured image of every post/page with the video schema.
Hope that helps.
Thank you.
Hello Reinelle,
Could you please guide me through this step?
” However, this can be fixed while using the free version by adding a working featured image of every post/page with the video schema.”
We already added an image for the video, but it’s not working.
Thanks,
Let me add to what has already been said:
I already sent you the urls, so in each page we have a video, so I put the image that I want to appear in the social section, but it’s not working why?
Kindly find attached below a screenshot for your reference/
Hello,
Please may you disable the post thumbnail watermark feature (https://rankmath.com/kb/watermark-for-social-sharing/) and test the post URL using the Google Rich Results Test: https://search.google.com/test/rich-results.
Hope that helps. Please let us know if you have questions.
Hello, the thing is that I don’t have rank math pro, I have the free version. Is there a way to solve this issue with rank math free version?
Hello,
We might need to take a closer look at the settings on your website. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
There may be a conflict with the Rank Math function to generate an overlay icon (thumbnail watermark) on your social media thumbnail. Please refer to the screencast in sensitive data for how to disable the social icon on your post, then retest it using the rich results test: https://search.google.com/test/rich-results
Hope that helps. Please let us know if you have questions.
Hello Nigel,
yes, I got you, but I don’t have rank math pro. So I’ll need the rank math pro version to solve this problem?
If it’s guarantee that the issue will be solved by subscribing to rank math pro then will do it.
thanks,
one more thing to add is that in the backend the image is showing but on the live website it’s not showing.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
