missing my PRO subsciption

#203729
  • Resolved Mark P

    2 years, 11 months ago

    Rank Math free

    I bought the PRO Version on November, 17 2020.

    But I can’t find the subsciption or the download-file or the new version 2.8.0 in my account.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas

    2 years, 11 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account? You can add them in the designated sensitive data section
    sensitive

    It is completely secure, and only our support staff has access to that section.

    Thank you, and looking forward to your update.

    Mark P

    2 years, 11 months ago

    Rank Math free

    is that okfor you?
    Or should I upload screenshot somewhere?

    Bestellungen
    Abonnements
    Bankverbindung und Zahlungsarten
    Ihre Bestellungen
    Bestellung am Nov 17, 2020
    PRO Subscription
    Wird Jahr %s verlängert

    68,44 $ x 1

    Details anzeigen
    Bestellreferenz RANKMATHLLC201117-8577-89844

    Bestellungsrechnung

    Steuer: 9,44 $

    Gesamt: 68,44 $

    Uzair

    2 years, 11 months ago

    Hello,

    We have shared the email ID that you used to make this purchase in the sensitive data section.

    Please login using that email ID or reset your password at https://rankmath.com/my-account/

    If you would like us to merge the accounts for you – please let us know which one you prefer.

    Thank you.

    RankBot

    2 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘missing my PRO subsciption’ is closed to new replies.