Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Can you replicate the issue when you test your URLs on Google Rich Results test tool: https://search.google.com/test/rich-results ? Could you please share some URLs we can test from our end?
Looking forward to helping you.
Hey there it is not showing brand error but in search console it showing. When i click on Validate Fix then it don’t go. It say URL still invalid.
Hello,
To fix the brand warning, head over to WordPress Dashboard > Rank Math > General Settings > WooCommerce and choose from any of the available fields to use as your product’s brands.
https://pastebin.com/4SMjE228
If you want to use a custom value for your Brands, you can do that by using the following code in your theme’s functions.php file:
https://pastebin.com/JEfTheYn
Replace the “Rank Math” text with your actual brand name then run your website through the Structured Data Testing tool once again.
Hope that helps and please do not hesitate to let me know if you need our assistance with anything else.
I did run a test in search console and its failed. 🙁
Hello,
Please share the affected URL so we can check from our end. You should also check to ensure your URL is accessible with a 200 OK Status, use this tool to test that: httpstatus.io
The shared screenshots also don’t load fro my end, please try adding them again and ensure you can load the URLs in an incognito browser.
Looking forward to helping you.
Can you re-check as screenshot loading fine.
Hello,
Sorry for the delay.
The screenshots are now loading fine, but it doesn’t contain the URLs affected. Could you provide the links in the designated Sensitive Data section for us to investigate further?
Thank you, and looking forward to your update.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
After checking further, it seems there is a collection of product schema markup being added to your product categories page, not by Rank math, but one of the plugins or the theme you are using. Assuming you are using the latest version of all the plugins and the themes (please update if not yet), to determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
Hello,
We are sorry but we do not offer remote support via AnyDesk.
In the Pro version of the plugin, we have added a dedicated feature to fix the Brand related issues. You might want to consider upgrading:
https://rankmath.com/pricing/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hey
without buying the plugin, can you help me?
Hello,
Thank you for keeping in touch with us.
We would gladly help you as long as we can, but as my colleague mentioned, we do not offer remote support at the moment.
We can provide further support if you can provide WP admin access to your site as instructed by the previous reply in this ticket.
You may add that details in the Sensitive Data section. It is completely secure and only the Rank Math support staff has access to these details.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
