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Hello,
I’ve been using your plugin for some time now and I tried using content id but it shows that I have 0 credits even if it shows I have 5 on your site dashboard. The site is topagency.be
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Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please head over to WordPress dashboard > Rank Math dashboard > Help > Disconnect and Connect again with your Rank Math account.
Then, head over to Content AI and refresh the credits count so the plugin will request the updated credits from our server:
Hope that helps. Please don’t hesitate to let us know if you need our assistance with anything else.
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
The ticket ‘Missing Credits’ is closed to new replies.