Missing Credits

#790594
Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    2 weeks ago

    Hello,

    I apologize for the inconvenience you are facing with your Content AI credits. Based on the information provided in the article you mentioned, users with a Rank Math PRO subscription should have access to 750 credits per month.

    If you haven’t received any credits since signing up, there might be a technical issue. To resolve this, please follow these steps:

    1. Ensure that you have an active Rank Math PRO subscription.
    2. Check your Rank Math account area to confirm if the credits are available.
    3. If the credits still don’t appear, you can refresh the Content AI credits in your website by going to Rank Math SEO → General Settings → Content AI.
    4. If the issue persists, you can try reconnecting your account as shown here.

    If after following these steps you still don’t see your credits, please reach out to our dedicated support team here. They are available 24/7 to assist you further.

    Thank you for bringing this to our attention, and we appreciate your interest in trying out the AI features.

    Best regards.

    Sources:
    Content AI Credits and Plans: Everything You Need to Know » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Princess

    2 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We have manually disconnected the website from our end. Now, please try to reconnect your website with your Rank Math account by navigating to WordPress Dashboard → Rank Math SEO → Dashboard → Help and then click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below. In case you’ve multiple Rank Math licenses associated with your Rank Math account, then you can click the License drop-down to choose your preferred license to activate on this website.

    Also, please make sure that you are running the latest version of Rank Math plugin.

    The feature of free Content AI credit is limited to AI generation using AI tools and AI generation inside the editor.

    Content AI Research, Editing Bulk SEO Meta, and Multiple Sessions in RankBot will not work for users without a separate plan.

    You can read more about this from here: https://rankmath.com/kb/content-ai-free/

    Let us know if this fixes the issue.

    Please do not hesitate to let us know if this doesn’t help or you have any followup queries.

    Ashish Banerjee

    1 week, 6 days ago

    Rank Math free

    Is it true that 750 credits every month is not for free users and only for PRO users?

    Adetayo

    1 week, 5 days ago

    Hello,

    The free 750 credit is available for all tiers of users who don’t have a Content AI subscription.

    So Rank Math free or PRO users can use the 750 Content AI credits.

    We hope that helps.

Viewing 4 replies - 1 through 4 (of 4 total)

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