Missing Console…

  • I was able to install & get Rank Math SEO up & running with no problem.

    But now, I’ve also installed your Instant Indexing plugin and after following all instructions to get that up & running, I’m not able to pull up the Instant Indexing Console (see attached screenshot below) even after pasting the JSON Key code in the box as well as uploading the JSON Key file.

    RankMath_InstantIndexingIssues_Screenshot_01072020

    Is the Console section supposed to look like that or did I do something wrong here???

    Any help with this issue will be appreciated.

    • This topic was modified 4 months, 3 weeks ago by VannDigital.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    This suggests that the configuration steps are not complete yet. Could you please perform the configuration steps one more time?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    I performed the configuration steps about 15 times and I still get the same result.

    O yea, this is what shows up on the Settings page after I perform the configuration steps:

    RankMath_InstantIndexingSettingsIssues_Screenshot_01072020

    Hello,

    Thank you for contacting Rank Math today.

    At this point, you only need to paste in the contents of your JSON file, or just upload the file on the page that you have highlighted and you are set.

    If there are any issues after this step, please share some temporary admin access to your site so that I can investigate this issue further.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Where do I send the temporary admin access URL to??? I done tried those configuration steps already…

    Hello,

    Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I fixed the issue myself but I’ll admit that I wouldn’t have been able to do it without you so the help you have given me is appreciated…Thanks!!!

    Hi,

    We are so glad to be of help. We are always here if you need us in the future.

    Hey, if it isn’t too much to ask for – would you mind leaving us a review here?

    https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post

    It only takes a couple of minutes but helps us tremendously.

    It would mean so much to us.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

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