Migrated from sub domain to domain now can’t connect google

Viewing 13 replies - 1 through 13 (of 13 total)
  • Hello

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    We released a quick Beta update you can try to see if that helps.

    Please enable the Beta update by following this:
    https://rankmath.com/kb/version-control/#beta-updates

    beta update

    If you are unable to see an update, please clear Rank Math’s transients from:
    WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients
    remove transients rank math

    Please clear the caches, server, and WordPress after updating.

    You can disable the Beta updates once you update to the latest version and if the issue is fixed.

    We are here to assist.

    hi I did all of the above and still does not work. connects to google, but nothing appears on the dropdown to select a profile.

    Hello,

    Can you please record a screencast using a Software like Loom and add it to the Sensitive Data section?

    Also, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    The login link seems to not be working, could you check it?

    Looking forward to help you.

    try it again now… it expired but I reactivated (same link)

    Hello,

    The access still redirects to homepage. Please extend to at least 7 days to give us ample time to investigate this.

    Looking forward to helping you. Thank you.

    ​​​​​​

    I’m not comfortable with 7 day access. I’ll do 2. If you need more after that let me know

    Hello,

    Can you please remove the Rank Math app from here and then re-authorize your account?
    https://myaccount.google.com/u/0/permissions

    Looking forward to helping you. Thank you.

    I tried it. Removed and readded successfully
    Drop downs on WordPress / rank math when selecting profile still blank
    (Extended access on login link for you as wel)

    Hello,

    You r site doesn’t seem to be connected. Please reconnect your site and let us know.

    Optionally, to allow us to look into it from our end, if you have already verified your site on Google Search Console, add our email support@rankmath.com to the list of the property owners so we can try verifying and connecting from our end and see if we can replicate this.

    Looking forward to helping you. Thank you.

    ​​​​​​

    I reconnected the site. if you still want me to add you to search console let me know

    Hello,

    We are glad it is all sorted now.

    If you need help with anything else, please open a new support ticket here so we can help:

    https://support.rankmath.com

    We are always here for assistance.

Viewing 13 replies - 1 through 13 (of 13 total)

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