METATILES AND METADESCRIPTIONS UPDATE ERROR

Hello,

I’m sorry to hear that you’re facing issues updating the meta title and meta description of your product categories on your website. It seems like you are encountering errors related to API fetches.

Based on the information provided, this issue could be due to plugin conflicts or JavaScript-related errors. To troubleshoot plugin conflicts, you can follow our guide on checking for plugin conflicts here.

If you have already checked for plugin conflicts and the issue persists, you may want to diagnose JavaScript-related errors. You can follow the steps outlined in our guide on diagnosing JavaScript errors in Chrome here.

If you need further assistance, please assign this ticket to a human agent using the available buttons so that we can investigate and help you resolve this issue effectively.

Thank you for bringing this to our attention. We’ll do our best to assist you further.

Sources:
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
General Tab in Meta Box of Rank Math SEO Plugin
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
How to Fix the “No Keywords Found in the Page Title” Test in Rank Math » Rank Math
Google Shows A Different Meta Title/Description For My Site » Rank Math

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

While saving the metadata, please keep the browser console open in the “Network” tab and see what the status code of the following route: https://www.yourdomain.com/wp-json/rankmath/v1/updateMeta?_locale=user

You can find the browser console in your browser following this guide: https://balsamiq.com/support/faqs/browserconsole/

​​​​​​​If it’s returning any other value than a 200, there’s something wrong with the route and we would request you to get in touch with your hosting provider to make sure that REST APIs are not getting blocked.

However, if it returns 200, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Let us know how it goes. Looking forward to helping you.

Thank you.