Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
It could be a conflict with some other plugin or the theme that you’re using.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), please follow this troubleshooting guide to determine the conflict:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
If there is no conflict, please check if you are using a Firewall, as there are chances that it will prevent saving the data. You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/
I hope this helps. Looking forward to helping you.
Thank you.
HI Anas..thanks for reaching out. I did check all the plugins and themes (see above) and included 2 photos of the javascript errors. We don’t have a firewall on the page currently, as it isn’t live. We are working on it behind seedprod, a plugin that shows everyone else the “coming soon” page and lets us work on the behind pages.
I can refresh a page 20 times and 15 times the title on rank math shows up and 5 times it says “insert title here”. it’s almost like the slide in that shows the title isn’t sliding in fast enough. Sometimes I’ll watch it when refreshing and will say “insert title here” then a split second later, there comes the title. Like it’s getting stuck there. As long as the title is actually showing even though the slide in effect isn’t, that’s still good.
carrie
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for keeping in touch with us.
I tried checking a page’s SEO meta settings and it seems to be working fine. Please refer to the video screencast I inserted in the Sensitive Data section. If it still seems I am missing something, sharing a screencast from your end would save us all the time in trying to replicate the issue.
If the main issue you are experiencing is the speed of your page editor, then please check your server configuration as I noticed that your “PHP time limit” is set to only 30. Please contact your web hosting provider and set the “PHP time limit” to at least 120.
See if that fixes the issue.
Let us know how it goes. We are looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for your reply.
It looks like the snippet is working fine here. Could you please consider using a different web browser and check if the problem persists?
Do let us know how that goes. Thank you.
I don’t mean to be rude, but are you reading the posts I am sending? I’ve tried both browsers, I’ve sent pictures of the javascript errors, I’ve checked all the plugins and now I’m including the SECOND filming of me refreshing the page (yes, in a different browser than the first one) and the title disappearing.
http://screencast-o-matic.com/watch/cr1oDlV1ed7
I’m very glad things are working fine on your end, but are you seeing what’s happening on my end? Have you looked at the images and the videos? I feel like so far I’m just getting stock answers and no one is actually LOOKING.
If you can even just tell me the title will be showing up even if I can only see it half the time, that would give me peace of mind, knowing that it will appear on google and I won’t be left in the dust because I have no title.
Thank you.
Hello,
Thank you for getting back to us.
Upon further investigating your issue we have come to realize that this is an issue being caused by a conflict. The culprit plugin responsible for the issue here is the Page Builder by SiteOrigin. Please see screencast: https://i.rankmath.com/3juMEb
Could you please contact the plugin developers regarding this issue. Also Kindly allow me to forward the problem to our devs team to have a look at it. If a feasible solution is found we will get back to you.
We are looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
