Meta title and meta description not detected

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Have you recently migrated to the server that you are using? There is an issue on your site that is preventing your old posts from updating which in turn is preventing Rank Math from generating the post meta data on the pages.
    I have created a new page for you to test and see that the meta data is created when the post is published. Please find the link on the sensitive data section.
    I would suggest that you get in touch with your host and check the server logs for the errors that are causing the pages from updating.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hello,

    If you didn’t migrate recently or didn’t change your database recently, there could be an issue with your theme. We see you are using Schema on your inner posts where everything’s working but see you are using Thrive on the homepage where the meta isn’t working.

    Can you please try and switch to Twenty Nineteen theme temporarily and see if the issue persists? We think the issue is coming from your theme but we could be wrong.

    Can you please try and let us know? Or, if you want us to check it for you please let us know if we have your permission to deactivate your plugins and/or your theme temporarily.

    We look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Thanks for your reply, I have not changed the server recently or the database.
    For post posts I am using the WP Bakery editor and I do not know if this is the cause of the problem because it is rare that this happens or some plugin that we installed recently because we have installed some.
    I have a test site that is a copy of my site 3 days before today in which they can do the test they recommend, I share the access data in the sensitive data section.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Sorry because I confused the sites and the test is an ecommerce for which we also want to install the plugin but first we want to avoid these problems.
    You can do the tests that mention only please in a time from 12:00 am to 5:00 am Mexico City time

    Hi,

    I checked your test page and it is printing the same title and meta description you are using in the backend.

    This issue seems to be isolated to the homepage. We are checking this.

    If you are facing this issue on any other pages, please do not hesitate to update us.

    Hello,

    This is a known issue when editing a page using the Thrive template. Our Development team has already fixed the issue and you’ll see the fix in the next update of the plugin.

    For now, to fix it please replace below code in wp-content/plugins/seo-by-rank-math/includes/frontend/class-frontend.php on line 72:

    replace
    $this->action( 'template_redirect', 'integrations' );
    with
    $this->action( 'wp', 'integrations' );

    Hope that helps. Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

You must be logged in to reply to this ticket.