meta descriptions not updating

#337494
  • Resolved Derek Vaal
    Rank Math free

    Hi, we’re having an issue with our Meta Description/Title for our homepage. It’s updated in RankMath but not reflecting on the website.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Are you referring to the meta description in the search results?

    If you have recently changed the meta description, then please wait for Google to crawl the page again.

    If the meta description is not updating on the backend, then please check if you are using a Firewall, as it may prevent saving the changes.

    You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/#firewall

    Hope that helps.

    Looking forward to helping you.

    So my homepage meta has been added in the Rankmath tab for while but it has never updated. We don’t have a firewall.

    Hello,

    Can you please share your website URL with us so we can further check?

    Also, if the actual meta tag isn’t updating, please check your browser console for script errors when you save your homepage.

    If you see an error containing “updateMeta”, then your server must be still blocking Rank Math’s API. Please refer to this guide to fix it: https://rankmath.com/kb/meta-data-not-saving/

    Let us know how that goes. Looking forward to helping you with this one.

    it’s gamescoutr.com

    Hello,

    It seems your meta description is missing from your website.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    edited to send that info. Thanks!

    Prabhat
    Rank Math agency

    Hello,

    I tried to login into your website’s admin area but the password seems incorrect. You can have a look at the screenshot in the sensitive data section of this ticket.

    Please verify the logins so that we can investigate further.

    Looking forward to helping you.

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    sorry about that. corrected it!

    Hello,

    I went ahead and troubleshoot your website and I noticed that you are adding the meta description manually here:

    description

    although disabling it still won’t resolve the main issue as Rank Math still isn’t generating the meta description.

    The main issue actually came from your WordPress’s Reading settings. There’s nothing selected for your homepage display hence, Rank Math can’t find your homepage. Please refer to my screenshot here:

    homepage

    I checked the “Your latest posts” option and the issue has been resolved.

    Please proceed with removing the manually added meta description.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)

The ticket ‘meta descriptions not updating’ is closed to new replies.