Meta Description Not Working

#298060
  • Resolved We Build Ideas

    3 years, 1 month ago

    Rank Math free

    Hi there,
    I sometimes get a bug where I add the meta description, but on save it disappears. It affects the score and when I go to check it is in the pop up – it’s there. Close the pop up, and click save and its disappeared again…
    When I go back to the list of pages though, I can see it in the column for meta descriptions.

    What is happening?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    3 years, 1 month ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    We Build Ideas

    3 years, 1 month ago

    Rank Math free

    Okay thanks. Was hoping not to get the old ‘its a conflict’ reply.

    Will look into it.

    Jeremy

    3 years, 1 month ago

    Hello,

    We apologize if that didn’t help you with your current issue. Usually, when Meta description isn’t saved, one cause is a plugin conflict as we mentioned in our dedicated article for this kind of issues: https://rankmath.com/kb/meta-data-not-saving/#plugin-conflicts

    If that isn’t the case for you, check your browser console for script errors when you save your changes in your posts/pages.

    If you see an error containing “updateMeta”, then your server must be blocking Rank Math’s API. Please refer to this guide to fix it: https://rankmath.com/kb/meta-data-not-saving/#firewall

    With that said, please do let us know if you need our assistance with anything else. We are here to assist you.

Viewing 3 replies - 1 through 3 (of 3 total)

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