Hello,
Thank you for contacting Rank Math and we are sorry for any inconvenience that might have been caused.
Please follow these steps to see if it can resolve the issue:
Check if there are any JavaScript errors that might be preventing Rank Math from saving the SEO details. You can do this using Chrome Developer Tools or any other browser’s developer tools. You can follow our guide on how to check JavaScript errors. https://rankmath.com/kb/meta-data-not-saving/#how-to-chack-javascript-errors
If you find any errors, you can share them with us using this tool:https://pastebin.com
Check if your firewall or security plugin blocks access to Rank Math’s files. You can do this by looking at your firewall logs and seeing if there are any blocked requests to these files:
/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead
If you see any blocked requests, you need to whitelist Rank Math and its files in your firewall or security plugin settings.
Learn more about troubleshooting this issue here: https://rankmath.com/kb/meta-data-not-saving/
If the issue still persists, please share your website URL with us.
Let us know how this goes. Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
