Meta description doesnt update in the back end

Hello,

I’m sorry to hear that you’re facing difficulties updating the meta description for your WooCommerce product category using Rank Math. This issue could be related to various factors, such as plugin conflicts or JavaScript errors.

To troubleshoot this issue, please follow these steps:

1. Plugin Conflicts: There might be conflicts with other plugins causing this issue. You can check for plugin conflicts by following our guide on plugin conflict resolution.

2. JavaScript Errors: JavaScript-related errors can also prevent the meta description from being saved. You can diagnose JavaScript errors in your browser’s console. If you are using Chrome, you can open the Developer Tools Console Panel by navigating to More Tools → Developer Tools and clicking on the Console tab. Check for any errors that might be affecting the saving process.

If after following these steps you still encounter issues, please reply to this ticket, and a human agent from our support team will assist you further.

Thank you for bringing this to our attention.

Best regards,

Sources:
How to Set Product Meta Description Using Rank Math » Rank Math
Resolving Rank Math Schema Markup Related Issues
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math

Hello,

Thank you so much for getting in touch.

Please visit this path (change YOURDOMAIN.COM to your actual website):

https://YOURDOMAIN.COM/wp-json/rankmath/v1/updateMeta

If you see a 404 there, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Could you please share the error with us so that we can check the issue further for you? You can also share a screenshot of the error by using a tool like https://imgur.com/upload

Also, you can share your website URL in the sensitive data section so that we can check as well.

Looking forward to helping you.

Thank you.

Hello,

The message you’ve shared means that the Rank Math Rest Routes are not getting blocked on your website. In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Looking forward to helping you.

Thank you.

Hello,

There are a few possible reasons why you can’t save your SEO Title on your site. Here are some steps you can take to fix this issue:

• Make sure that you have the latest version of Rank Math installed on your site. You can check this by going to WordPress Dashboard > Rank Math > Status & Tools > Version Control. If there is an update available, you will see a notification and a button to update the plugin
• Check if there are any plugin conflicts that might be interfering with Rank Math. You can do this by following our plugin conflict tutorial. If you find any conflicting plugins, let us know.
• Check if there are any JavaScript errors that might be preventing Rank Math from saving the SEO Title. You can do this by using the Chrome Developer Tools or any other browser’s developer tools. You can follow our guide on how to check JavaScript errors. If you find any errors, you can share them with us using this tool
• Check if your firewall or security plugin is blocking access to Rank Math’s files. You can do this by looking at your firewall logs and seeing if there are any blocked requests to these files:

  /wp-json/rankmath/v1/updateMeta
  /wp-json/rankmath/v1/updateSchemas
  /wp-json/rankmath/v1/updateRedirection
  /wp-json/rankmath/v1/getFeaturedImageId
  /wp-json/rankmath/v1/getHead

  If you see any blocked requests, you need to whitelist Rank Math and its files in your firewall or security plugin settings.

• Also, try visiting the URL we shared previously with you again but this time visit it in a private or incognito tab to see if you get a different result

Learn more about troubleshooting this issue here: https://rankmath.com/kb/meta-data-not-saving/ and here https://rankmath.com/kb/settings-not-saved/

We hope these steps help you solve the problem. If you still can’t save your SEO Title on your site, please let us know.

Thank you for choosing Rank Math.