Meta data not saving

#344574
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  • Kamlesh

    2 years, 2 months ago

    Rank Math free

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Regarding your query of meta description not being saved, could you please contact your web host and check if something is blocking the WordPress REST API? Please also ask them to check the Firewall Settings and whitelist the /wp-json/rankmath/v1/updateMeta route.

    If you are using Cloudflare, please whitelist the route in Cloudflare as well:
    https://rankmath.com/kb/meta-data-not-saving/#num-3-2-how-to-whitelist-rank-math-file-in-cloudflare

    Here’s a link for further troubleshooting:
    https://rankmath.com/kb/meta-data-not-saving/#firewall

    I hope that helps.

    Looking forward to helping you. Thank you.​​​​​​​

    RankBot

    2 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Meta data not saving’ is closed to new replies.