Meta Box Social Tab

#72503
  • Resolved Alrashed Tires
    Rank Math free

    dears,
    hope you’re doing well

    I have an issue with the image which I upload to share on social media box..

    first I uploaded one for a Test but unfortunately when I uploaded a new image nothing was changed, also I tried to delete the old image also nothing was changed.

    hope you help me to solve it

    kind regards
    Dallal

Viewing 4 replies - 1 through 4 (of 4 total)
  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
    ​​​​​​​
    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    the page I want to change social media image is :

    http://alrashedtires.net/goodyear-tire/

    Hi,

    This is the image we see being used:

    Is that not the one you are using?

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Meta Box Social Tab’ is closed to new replies.