Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
Please follow this guide to resolve the issue with saving the meta data: https://rankmath.com/kb/meta-data-not-saving/
Let us know how that goes. Looking forward to helping you.
Bonjour,
Merci pour votre retour.
J’ai regardé dans la console ce qui se passe quand j’enregistre et j’ai le message d’erreur qui se termine par / ?_locale = user 404 ligne api-fetch.min.js : 2
Je comprends qu’il y a conflit avec Javascript mais je ne sais pas comment le régler
Merci
Hello,
Are you using WordFence on your site? If so and you see blocked access to this file: /wp-json/rankmath/v1/updateMeta?_locale=user – then you can whitelist the file using or use WordFence in Learning Mode.
If not, that error is usually caused when something is blocking access to the WordPress API REST.
In this case, please contact your web host and check if something is blocking the WordPress API REST. Please also ask them to check the Firewall Settings and whitelist the updateMeta rule.
Here’s a link for more information:
https://rankmath.com/kb/meta-data-not-saving/#firewall
I hope that helps.
Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
Bonjour,
Mon hébergeur ne semble pas pouvoir faire de modifications de son côté. La solution qu’il me propose est de désactiver une partie de la sécurité coté serveur… qui n’est pas une solution envisageable pour moi.
Hello,
Unfortunately, without whitelisting the route we mentioned the metadata can’t be updated on any website.
If your firewall is blocking this you need to find a way to only whitelist this route while keeping the firewall in place and thus not removing a piece of security software from your website.
Hope this helps clarify your doubts.
Don’t hesitate to get in touch if you have any other questions.
Re bonjour,
J’entends votre réponse.
Ce que je ne comprends pas en revanche, c’est pourquoi ce problème est apparu. Ca fait plus de 6 mois que j’utilise Rank Math sans aucun problème et je n’ai pas changé d’hébergeur.
Hello,
This route has been in the plugin since its inception and nothing has changed in the way that we access this route to save the data.
If this problem is appearing now on your website something might have changed in your firewall rules since then and you now need to explicitly whitelist this route.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
