Hello,
Thank you for reaching out to us. We’re sorry to hear about the issue you’re facing with your Content AI credits not showing up for venturevienna.com.
To rectify this, please make sure you’ve logged in to the correct Rank Math account that you’ve used to purchase the Content AI credits. Once logged in, please head over to your Rank Math Account > Websites or visit this URL: https://rankmath.com/my-account/websites/
Check if you are able to see the correct remaining credits. If the credit count is correct but not on your website, please disconnect and reconnect your Rank Math account from your WordPress admin area > Rank Math > Dashboard > Help. After doing so, please head over to your Content AI and refresh the credits count again.
If you’re still facing issues after following these steps, please let us know, and we’ll be happy to assist you further.
We appreciate your patience and understanding.
Sources:
How to Restore Missing Content AI Credits » Rank Math
How to Use Rank Math’s Content AI for SEO » Rank Math
still need help, done all that.
Thanks
Hello,
Thank you for contacting Rank Math support.
We can check that the credits are already available in your account. Please navigate to WP Dashboard > Rank Math SEO > Dashboard > Help and disconnect & reconnect your Rank Math account.
After that, head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:
Once done, please go back to using Content AI, and it should work without any issues.
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Unfortunately this hasn’t helped. This issue has been persistent throughout the time that I’ve had Rank Math installed. Please would you initiate a refund of my Content AI subscription because it hasn’t been of use and I have had to deal with these issues for several months now.
Thank you
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
